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FAQ Main Carte
Lost Debit Carte du jour?
- Lost Mandiri Debit Carte du jour
- Blocked Mandiri Debit Bill of fare
- Mandiri Debit Card Retained by ATM
- Forgotten ATM PIN
+ What should I do if my Mandiri Debit Carte du jour is lost?
You should first contact our call center or a branch function to accept your card blocked
+ How exercise I cake my lost card?
Via call center:
• Contact our phone call center at Bank Mandiri 14000
• Contact our phone call center at 021-52997777 if y'all are overseas
• The call center officer volition ask y'all to verify your data
• The telephone call center officer will then block your card
Via co-operative office
• Bring along a Loss Announcement from the Police, your ID and your business relationship pass book.
• The Depository financial institution Mandiri officeholder will block your old card
• The Depository financial institution Mandiri officer will issue you a replacement debit menu.
+ How do I obtain a replacement for a lost carte du jour?
• Visit your nearest Bank Mandiri co-operative office
• Bring along a Loss Declaration from the Constabulary, your ID and your business relationship pass volume.
• Consummate the card replacement application form
• The Bank Mandiri officer will block your old card
• The Bank Mandiri officeholder volition consequence y'all with a replacement debit carte du jour.
+ What is the fee for replacing a lost debit card?
The fee for replacing a lost debit menu is Rp 15,000 (fifteen thou rupiah).
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+ What should I do if my Mandiri Debit Card has been blocked?
You simply demand to request the unblocking of your Mandiri Debit Card at your co-operative office.
+ How do I go my Mandiri Debit Card unblocked?
• Visit your nearest branch function and submit a request for the unblocking of your Mandiri Debit Card
• Complete the Client Asking/Complaint form
• Prove valid proof of your identity
+ How long earlier I can use my Mandiri Debit Card again?
Your Bank Mandiri Debit Card can be used over again immediately after it is unblocked past the co-operative office.
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+ What should I practise if my Mandiri Debit Card is retained by an ATM?
Yous should first contact our phone call eye or a branch office to take your menu blocked.
+ How do I block my lost card?
Via call center:
• Contact our telephone call center at Bank Mandiri 14000
• The call center officer will enquire yous to verify your data
• The call center officeholder volition so block your card, and a replacement carte tin then exist issued through one of our branch offices.
Via co-operative office
• Bring forth a announcement with a duty stamp, your ID and your account laissez passer book.
• The Banking concern Mandiri officer will cake your former card
• The Banking company Mandiri officeholder will issue yous a replacement debit card.
+ What is the fee for replacing a lost debit card?
At that place is no fee for replacing a card that has been retained by an ATM
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+ What should I practise if I forget the ATM Pivot for my Mandiri Debit Card?
You lot should contact our call centre or your nearest branch part to check whether your Mandiri Debit Carte du jour has been blocked because you forgot your Pin.
+ How practise I unblock my Mandiri Debit Bill of fare afterward it has been blocked because the incorrect Pin has been entered 3 times if I still remember my 6-digit Mandiri Debit Pivot?
• Visit your nearest Bank Mandiri co-operative part
• Request that your Mandiri Debit Bill of fare be unblocked
• Complete the Client Request/Complaint form
• Show valid proof of your identity
+ What if I no longer remember my half dozen-digit Mandiri Debit Pivot?
• Visit your nearest Bank Mandiri branch part
• Request the issuance of a new Mandiri Debit Card PIN
• Complete the Customer Request/Complaint form
• Evidence valid proof of your identity
+ How long before I can use my Mandiri Debit Carte du jour once again?
Your Bank Mandiri Debit Card can be used again immediately after information technology is unblocked by the branch office.
+ What is the fee for the issuance of a new Bank Mandiri Debit Carte du jour Pivot?
The fee for the issuance of a new PIN is Rp five,000.
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Lost Credit Card?
- Lost Mandiri Credit Card
- Over Limit Post-obit Temporary Card Limit Increase
- Modify of Telephone Number
- Failure of SMS Asking for Conversion to Installment
+ What should I exercise if I lose my Mandiri Credit Carte du jour?
• If your credit card is lost, report it promptly to mandiri call 14000 (24 hours) to have your credit card immediately blocked. This is then as to avert your being billed for transactions you did not make.
• If you do not report the loss of your credit carte to mandiri telephone call 14000 (24 hours), then whatsoever transactions that occur until such time equally the loss is reported will exist your responsibility as the cardholder.
• If you lot consider a charge on your credit-menu argument to exist incorrect, you should report it to mandiri telephone call 14000 (24 hours) by no later than 30 days from the date of printing of your argument. If no complaint has been received from y'all after the expiry of 30 days, and then your argument will be deemed to exist correct.
• If your credit menu is lost overseas, you should contact the representative office of VISA, MasterCard® or JCB at the post-obit emergency contact numbers:
MasterCard® (United States)
+1-800-MasterCard (+one-800-627-8372) atau
+1-636-722-7111 atau
Kunjungi website : http://www.mastercard.u.s./_assets/docs/GlobalServiceTollfreeNumbers.pdf
• JCB
Kunjungi website : http://www.global.jcb/en/consumers/travel/plaza-phone call-center/
+ What should I do if I am unable to contact 14000?
• You should send an e-mail request to accept your credit card blocked and a new card issued to mandiricare@bankmandiri.co.id, attaching a Carte-Blocking & Replacement Declaration, a re-create of your ID, and a Loss Declaration from the Constabulary (requests tin can merely be processed during office hours).
• You can also visit your nearest co-operative office, bringing with y'all a Bill of fare-Blocking & Replacement Declaration, a copy of your ID, and a Loss Proclamation from the Police (requests can only exist candy during part hours).
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+ What should I practise if I am over limit following a temporary card limit increase
• You should contact CALL 14000, where you will exist advised past our Call Center Agent (CCA) on the over-limit utilize of your card following a temporary limit increment that has now expired. The CCA volition:
- Place the duration of the temporary ICL with ICS
- Ascertain whether you lot received the SMS Blast on the expiry of the temporary ICL
- Provide you with an caption on the prevailing temporary ICL regulations.
• You can ship an email setting out your complaint to mandiricare@bankmandiri.co.id, stating your total name, appointment of nascence, and office / home address, and attaching photocopies of your ID carte and Credit Card.
• or you can visit your nearest branch, giving your full name, date of birth, and amount of temporary limit increase, and providing photocopies of your ID card and Credit Card.
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+ As a Mandiri Credit Card Customer, How exercise I change my registered telephone number ?
• Through Call 1400
To alter your telephone phone number, contact Call 14000. Our Telephone call Centre Agent will verify your data, and then forwards your request to alter-your-phone number to the relevant unit by inbound a written report addressed to Correspondence in the Office Automated (OA) application.
Correspondence will confirm the request by contacting yous on the telephone number previously registered in the Bank Mandiri system.
For a customer who has been a member for less than iii months and/or whose last change of address took place less than vi months ago, Correspondence will forward the OA asking to RMU.
For a client who has been a member for more than 3 months and/or whose final change of address took place more than six months agone, the request to modify their telephone number volition be processed directly by Correspondence, with an OA report being sent to Business Parameters.
+ By email
Transport an e-mail request to modify your phone number to mandiricare@bankmandiri.co.id, stating your full name, date of nascence, your previous telephone number (that is registered in the organization) and your new telephone number, and attaching photocopies of your ID card and credit carte.
+ Through a Depository financial institution Mandiri co-operative
Visit your nearest Bank Mandiri co-operative and submit a written asking to change your telephone number, stating your total name, appointment of birth, your previous telephone number (that is registered in the system) and your new telephone number, and attaching photocopies of your ID card and credit menu.
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+ What should you exercise if an SMS Request for Conversion to Installment fails??
• Contact CALL 14000 and, assisted by Call Center Agent, submit a complaint on the failure of an SMS Asking for Conversion to Installment. The Call Center Agent will advise you lot on the right SMS format. If it transpires that your request was formatted correctly and satisfies the requirements for auto installment, and then the Call Middle Agent volition submit a report to Correspondence through the Part Automation Application.
• You tin ship an electronic mail on the failure of your SMS Asking for Conversion to Installment to mandiricare@bankmandiri.co.id, attaching photocopies of your ID card, credit bill of fare, and the transaction sales draft.
• or you can visit your nearest Mandiri branch, bringing along photocopies of your ID carte, credit menu, and transaction sales draft. If afterwards checking by Customer Services it is found that the transaction has not been converted into installments, then the necessary action will be taken to catechumen it.
+ Motorcar Installment Terms & Conditions
• You may apply for Motorcar Installment having regard to the minimum transaction requirements for your card (in accordance with applicative programs)
• A request for a retail transaction to be converted into installments may exist up to a maximum of 7 days prior to the date of printing of your statement.
• A transaction may non be converted to installments in the instance of programs that already offer an installment mechanism (Power Buy, Power Cash programs)
• The involvement rate and administration fee may change at whatever time in accordance with applicable programs
• Early repayment volition incur a fine of 5% of the outstanding debt principal, plus the remaining Auto Installment interest outstanding at the time of repayment.
• If the card holder makes a fractional or minimum payment, the Motorcar Installment transaction will be treated as a retail transaction and subject area to the normal retail interest rate.
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Media Penyampaian Pengaduan Nasabah
Media Penyampaian Pengaduan Nasabah
Bank Mandiri menyediakan Mekanisme Penyampaian Pengaduan jika nasabah mengalami kendala ketika bertransaksi.
Selengkapnya
Source: https://www.bankmandiri.co.id/en/help
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